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Apprentice Helpdesk
The Apprentice Helpdesk provides information, guidance and support for questions or concerns about apprenticeships or traineeships in Victoria.
Apprenticeship Support Officers
Apprenticeship Support Officers (ASOs) help apprentices get the most out of the apprenticeship system. They can advise on a range of matters, including wages, training, safety and wellbeing.
Apprentice Employee Assistance Program
Free, confidential counselling and coaching for Victorian apprentices and trainees - no referral needed. Support for health and wellbeing via an independent provider.
Build your support network
Apprenticeship and career support
Apprentice Connect Australia Provider
Get free support with job-matching, paperwork, and training while you complete your apprenticeship.
Australian Apprenticeships
Find support, resources, and information to help you start and complete an Australian Apprenticeship.
Schools, TAFEs and Universities
Talk to your careers counsellor to explore job pathways and connect to career services.
Skills and Jobs Centres
Visit your local Skills and Jobs Centre for free advice on apprenticeships, traineeships, or career changes—no student ID needed.
Victorian Skills Gateway
Find courses and training that match your career goals with the Victorian Skills Gateway.
Mental health and crisis support
Griefline
offers free, compassionate and confidential support to anyone who is grieving, through telephone, online and in-person services. Call 1300 845 745
Suicide Call Back Service
Is a free nationwide service providing 24/7 phone and online counselling to people affected by suicide Call 1300 659 467
Headspace
Get 24/7 crisis support and suicide prevention.
Beyond Blue
Access mental health advice and 24/7 counselling.
Lifeline
Get 24/7 crisis support and suicide prevention.
MensLine Australia
Talk to a counsellor about mental health and relationships.
R U OK?
Start conversations to support mental wellbeing.
13YARN
24/7 national crisis support line for Aboriginal and Torres Strait Islander people.
1800RESPECT
Get support for domestic, family and sexual violence.
Alcohol and drug use support
Trade Facts | Tradefacts.com.au
provides information and resources about drugs, designed specifically for tradies.
Victoria’s Youth Drug and Alcohol Advice (YoDAA) | yodaa.org.au
offers support to young people concerned about their drug and alcohol use, as well as their friends, families, and colleagues. Call 1800 458 685
DirectLine
offers 24/7 access to drug and alcohol counselling, information and resources, and can help you with referrals to treatment services. Call 1800 888 236 or chat online
The National Alcohol and Other Drug Hotline
provides confidential support for people impacted by addiction over the phone, 24 hours a day, 7 days a week. Call 1800 250 015
The Alcohol and Drug Foundation | adf.org.au
has a wealth of information about alcohol and other drugs and resources to support reducing harm and recovery.
Gambling addiction support
Gambler’s Help: Get help and support with Gambling Addiction | Call 1800 858 858
Gambler’s Help and Gambling Help Online offer a variety of support services, including phone, online chat and email, allowing you to choose an option that works best for you. All services are free, 24/7, and confidential.
Meetings | Gamblers Anonymous Australia
Gamblers Anonymous offers a chance to hear from other people with lived experience of problem gambling behaviour. Access face-to-face and online meetings at a day/time that suits you. Call (03) 9696 6108
Family Drug & Gambling Help - SHARC | Self Help Addiction Resource Centre
SHARC provides support for families and friends affected by gambling and drug use, including a free 24/7 helpline, support groups, and education programs. Call 1300 660 068
Family or sexual violence support
The Orange Door
A free service for adults and youth who need support with family violence and the care of children.
Sexual Assault Crisis Line (Victoria)
Free, confidential support for anyone affected by sexual assault. Urgent phone help is available on weeknights and weekends.
No to violence
National support service for family violence through information, counselling and advice for anyone concerned about a man’s violent behaviour.
1800RESPECT
Get support for domestic, family and sexual violence.
Women apprentices
Empowered Women in Trades (EWIT)
Provides mentoring, training and networking for women in trades.
Tradeswomen Australia
Supports women in skilled trades through advocacy, training and inclusive workplaces.
Work 180 | Australia
Job platform connecting women to employers with fair pay, policies and opportunities.
WIRE: Support for women, non-binary and gender-diverse people
Free help and resources for women, non-binary and gender-diverse people
Work rights and safety
Fair Work Ombudsman
Check your pay and entitlements through the Fair Work Ombudsman.
The Pay and Conditions tool (PACT)
Use the Fair Work Ombudsman's Pay and Conditions tool to check your pay, calculate entitlements like allowances and overtime, and compare it to what you actually earn.
Wage Inspectorate Victoria
Learn about your rights under Victoria’s workplace laws, including child employment, long service leave, and contractor obligations, via the Wage Inspectorate Victoria.
WorkSafe Victoria
Stay safe on the job with advice from WorkSafe Victoria, the state’s workplace health and safety regulator. They also provide support if you get injured at work.
Victorian Registration and Qualifications Authority
Registers training contracts, approves employers, and ensures obligations are met. Works to prevent harm and resolve issues through advice and workplace visits if needed.
Victorian Equal Opportunity and Human Rights Commission
Independent organisation offering free, fair and confidential help with discrimination, sexual harassment and human rights complaints.
Young Workers Centre
Free advice and education for workers under 30 about their workplace rights.
Legal support
Federation of Community Legal Centres
Offers free, confidential legal support across Victoria.
Victorian Aboriginal Legal Service (VALS)
Provides culturally appropriate legal support for Aboriginal and Torres Strait Islander people.
Working Women’s Centre Victoria
Offers legal advice and support for women and non-binary people experiencing workplace issues.
Financial support
ATO
Provides information on tax and superannuation systems.
Centrelink – Youth and Student Services
Apply for payments like Youth Allowance, ABSTUDY or Austudy while in training
Moneysmart (by ASIC)
Tools and advice for budgeting, managing debt and planning your financial future.
No Interest Loan Scheme (NILS)
Provides small, no-interest loans for people on low incomes to help with education, tools or essential costs.
Low Income Health Care Card
You may be eligible for a Low Income Health Care Card and save money on essentials. Find out how to apply and what documents you’ll need.
Language and access
Translating and Interpreting Service (TIS National)
Free interpreting support for non-English speakers when accessing government services.
National Relay Service (NRS)
For people who are Deaf, hard of hearing or have a speech impairment.
Unions
Australian Workers Union (AWU)
The AWU represents workers' rights in a diverse range of industries, including agriculture, manufacturing, the beauty industry, and construction.
Construction, Forestry and Maritime Employees Union (CFMEU)
The CFMEU represents workers' rights in the construction industry including carpenters, joiners, plasterers, tilers and bricklayers.
Electrical Trades Union (ETU)
The ETU represents workers in the electrical trades including electricians and other electrical workers.
Australian Manufacturing Workers' Union (AMWU)
The AMWU represents workers in metal, manufacturing, and automotive trades.
Communications, Electrical and Plumbing Union (CEPU)
The CEPU represents workers in electrical, plumbing, and communications industries.
Plumbing and Pipe Trades Employees Union (PPTEU)
The PPTEU represents workers in plumbing and pipe trades including plumbers and gasfitters.
United Workers Union (UWU)
The UWU represents workers in hospitality, warehousing, cleaning, and related industries.
LGBTQIA+ apprentices
QLife - Support and Referrals | qlife.org.au
provides anonymous and free LGBTQIA+ peer support and referral for people in Australia wanting to talk about sexuality, gender, bodies, feelings or relationships.
Queerspace | queerspace.org.au
offers counselling, advocacy, training, information and support and also offers a mentoring program. Call (03) 9663 6733
https://pridecentre.org.au/about/who-lives-here/
Victorian Pride Centre hosts a large range of organisations that support the LGBTQI+ community.
Building Pride
Elevating LGBTQ+ talent and creating change within property and construction sectors.
Rainbow Door | rainbowdoor.org.au
Is a free specialist LGBTIQA+ (Lesbian, Gay, Bisexual, Transgender and Gender Diverse, Intersex, Queer, Asexual, BrotherBoys, SisterGirls) helpline, providing information, support, and referral services to all LGBTIQA+ Victorians, their friends and family. Rainbow Door is connected to free multi-language interpreter support services, including Auslan interpreters. Operating hours 10 am to 5 pm Call 1800 729 367 Text 0480 017 246
Switchboard Victoria
Support and resources for LGBTIQA+ people, families, allies and workers.
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