The Apprentice Helpdesk offers free information, support, and advice. We help with any questions or concerns about apprenticeships or traineeships in Victoria.
Contact the Apprentice Helpdesk
Call us
Phone: 1300 311 820
9.00am to 5.00pm, Monday to Friday
(closed public holidays)
Email us
Email: apprenticehelpdesk@djsir.vic.gov.au
Provide as much detail as possible about your enquiry, including your name and contact information.
Apprentice Helpdesk enquiry form
Use this form to submit your enquiry online with the Apprentice Helpdesk.
Who can contact the Apprentice Helpdesk?
The helpdesk is a free service for:
- apprentices and trainees
- parents and guardians of apprentices or trainees
- support workers
- training and teaching staff
- employers
What we can help with
The helpdesk provides information, guidance and support on various issues affecting apprentices and trainees, including:
- training contracts, rights and responsibilities
- wages and entitlements
- supervision
- training and progression
- safety and wellbeing, including workplace bullying or harassment
- retrenchment
For complex issues or complaints, the helpdesk can refer the matter to the right regulator or authority for you.
For information and advice about TAFE and training courses, qualifications and training providers contact the TAFE and Training Line.
Do you need mental health support?
Our helpdesk team has lots of experience helping apprentices and trainees, but they are not mental health professionals.
If you need mental health support, you may want to reach out to one of the below services:
- get free, confidential counselling
- find out how to access the Apprentice Employee Assistance Program.
Headspace
- support your mental, physical, and emotional health if you're 12–25 years old
- visit Headspace or call 1800 650 890
Lifelife
13YARN
Privacy collection notice
If you contact the Apprentice Helpdesk, your information will be handled according to our Privacy collection notice.
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