Feedback and concerns

Provide feedback, or report a concern, about an action or service provided by Apprenticeships Victoria.

Please use this form to provide feedback, or to express a concern, about an action or service provided by one of the following programs delivered by Apprenticeships Victoria, a division within the Department of Jobs, Skills, Industry and Regions (DJSIR):

  • Apprentice Helpdesk
  • Apprenticeship Support Officer Program
  • Apprentice Employee Assistance Program

If you have feedback or a concern about any other DJSIR decision, action or service, please use the DJSIR Complaints form. Once your complaint has been received by the department, it will be acknowledged within one working day and provided to the review team to be resolved.

The review team will:

  • Review the feedback or concern
  • Where required, investigate the matter and determine the most appropriate resolution
  • Confirm next steps and communicate the outcome to you via email or phone.

Your feedback or concern will be addressed within 15 business days, unless further investigation is required. If further investigation is required, you may be contacted by phone or email asking for additional information.

Please complete the form below.

Provide feedback or report a concern


 

Your details

Would you like to remain anonymous?
What program does your feedback relate to?(Required)
Preferred contact method
Do you require accessibility support?

(For example: National Relay Service, Translating and Interpreting Service, large print materials)

Apprenticeships Victoria is collecting your personal information for handling and responding to feedback or concerns you may have regarding Apprenticeship Victoria programs including the Apprentice Helpdesk, Apprenticeship Support Officer Program or Apprentice Employee Assistance Program. Your personal information may be used to assist with reporting and evaluation purposes for the services provided by Apprenticeships Victoria.

If you choose to remain anonymous, we will not be able to contact you regarding your feedback or concerns.  

Any personal information collected, held, managed, used, disclosed, or transferred will be held in accordance with the Privacy and Data Protection Act 2014 and other applicable laws. If you have any questions about how your personal information will be handled or would like to gain access to your information, you can contact the Helpdesk on 1300 311 820 or apprenticehelpdesk@djsir.vic.gov.au. DJSIR’s privacy policy is also available by emailing DJSIR’s Privacy Unit at privacy@ecodev.vic.gov.au.

We're using the services of Drupal 9 to administer this form. The information that you provide is stored by the Department of Government Services (DGS) on the Microsoft Azure infrastructure in Sydney, Australia.

For more information on our handling of any personal information, please refer to the DGS privacy statement.

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