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Apprentice Helpdesk
The Apprentice Helpdesk provides information, guidance and support for questions or concerns about apprenticeships or traineeships in Victoria.
Apprenticeship Support Officers
Apprenticeship Support Officers (ASOs) help apprentices get the most out of the apprenticeship system. They can advise on a range of matters, including wages, training, safety and wellbeing.
Apprentice Employee Assistance Program
Free, confidential counselling and coaching for Victorian apprentices and trainees—no referral needed. Support for health and wellbeing via an independent provider.
Build your support network
Apprenticeship and career support
Apprentice Connect Australia Provider
Get free support with job-matching, paperwork, and training while you complete your apprenticeship.
Australian Apprenticeships
Find support, resources, and information to help you start and complete an Australian Apprenticeship.
Schools, TAFEs and Universities
Talk to your careers counsellor to explore job pathways and connect to career services.
Skills and Jobs Centres
Visit your local Skills and Jobs Centre for free advice on apprenticeships, traineeships, or career changes—no student ID needed.
Victorian Skills Gateway
Find courses and training that match your career goals with the Victorian Skills Gateway.
Mental health and crisis support
Headspace
Get 24/7 crisis support and suicide prevention.
Beyond Blue
Access mental health advice and 24/7 counselling.
Lifeline
Get 24/7 crisis support and suicide prevention.
MensLine Australia
Talk to a counsellor about mental health and relationships.
R U OK?
Start conversations to support mental wellbeing.
13YARN
24/7 national crisis support line for Aboriginal and Torres Strait Islander people.
1800RESPECT
Get support for domestic, family and sexual violence.
Women in trades
Empowered Women in Trades (EWIT)
Provides mentoring, training and networking for women in trades.
Tradeswomen Australia
Supports women in skilled trades through advocacy, training and inclusive workplaces.
Work rights and safety
Fair Work Ombudsman
Check your pay and entitlements through the Fair Work Ombudsman.
The Pay and Conditions tool (PACT)
Use the Fair Work Ombudsman's Pay and Conditions tool to check your pay, calculate entitlements like allowances and overtime, and compare it to what you actually earn.
Wage Inspectorate Victoria
Learn about your rights under Victoria’s workplace laws, including child employment, long service leave, and contractor obligations, via the Wage Inspectorate Victoria.
WorkSafe Victoria
Stay safe on the job with advice from WorkSafe Victoria, the state’s workplace health and safety regulator. They also provide support if you get injured at work.
Victorian Registration and Qualifications Authority
Registers training contracts, approves employers, and ensures obligations are met. Works to prevent harm and resolve issues through advice and workplace visits if needed.
Young Workers Centre
Free advice and education for workers under 30 about their workplace rights.
Legal support
Federation of Community Legal Centres
Offers free, confidential legal support across Victoria.
Victorian Aboriginal Legal Service (VALS)
Provides culturally appropriate legal support for Aboriginal and Torres Strait Islander people.
Working Women’s Centre Victoria
Offers legal advice and support for women and non-binary people experiencing workplace issues.
Financial support
ATO
Provides information on tax and superannuation systems.
Centrelink – Youth and Student Services
Apply for payments like Youth Allowance, ABSTUDY or Austudy while in training
Moneysmart (by ASIC)
Tools and advice for budgeting, managing debt and planning your financial future.
No Interest Loan Scheme (NILS)
Provides small, no-interest loans for people on low incomes to help with education, tools or essential costs.
Low Income Health Care Card
You may be eligible for a Low Income Health Care Card and save money on essentials. Find out how to apply and what documents you’ll need.
Language and access
Translating and Interpreting Service (TIS National)
Free interpreting support for non-English speakers when accessing government services.
National Relay Service (NRS)
For people who are Deaf, hard of hearing or have a speech impairment.
Unions
Australian Workers Union (AWU)
The AWU represents workers' rights in a diverse range of industries, including agriculture, manufacturing, the beauty industry, and construction.
Construction, Forestry and Maritime Employees Union (CFMEU)
The CFMEU represents workers' rights in the construction industry including carpenters, joiners, plasterers, tilers and bricklayers.
Electrical Trades Union (ETU)
The ETU represents workers in the electrical trades including electricians and other electrical workers.
Australian Manufacturing Workers' Union (AMWU)
The AMWU represents workers in metal, manufacturing, and automotive trades.
Communications, Electrical and Plumbing Union (CEPU)
The CEPU represents workers in electrical, plumbing, and communications industries.
Plumbing and Pipe Trades Employees Union (PPTEU)
The PPTEU represents workers in plumbing and pipe trades including plumbers and gasfitters.
United Workers Union (UWU)
The UWU represents workers in hospitality, warehousing, cleaning, and related industries.
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