The Victorian Government acknowledges Aboriginal Traditional Owners of Country throughout Victoria and pays respect to their cultures and Elders past, present and emerging.
Apprenticeships Victoria recognises the crucial role of employers in the apprenticeship and traineeship system. We want to support all kinds of Victorians looking to skill and re-skill as apprentices and trainees. And that means supporting the businesses who hire them, too.
Managing and mentoring an employee through the early stages of on-the-job training and on to being a fully qualified worker is an incredibly rewarding process. But some of the responsibilities that come with taking on an apprentice or trainee can be challenging.
We know that getting support and expert guidance is crucial to the success of your apprenticeship or traineeship program.
Here are some ways we can help:
Apprenticeship Support Officers
RTOs: Employer Satisfaction Survey – Tell us about your experience with RTOs, apprentices and trainees.
The Victorian Registration and Qualifications Authority (VRQA)
The VRQA is an independent statutory authority that works to assure the quality of education and training in Victoria. The Authority regulates apprenticeships and traineeships in Victoria and makes routine visits to workplaces to ensure both parties are meeting their obligations. The VRQA can also provide advice and help to resolve disputes, as well as investigate when required.
Ph: 1300 722 603
WorkSafe is Victoria’s workplace health and safety regulator, and workplace injury insurer. They provide a wide range of information and guidance on their website or via a telephone advisory service.
Ph: 1300 136 089
Online enquiry form: www.myworksafe.vic.gov.au/s/customer-enquiry
Apprenticeship Network Providers (ANP)
ANP’s are contracted by the Australian Government Department of Employment and Workplace Relations to provide a free advice and support service to employers and apprentices/trainees to help them from pre-commencement to completion of the apprenticeship or traineeship. The ANP is required to personally visit employers and apprentices/trainees to assist in the completion of the Training Contract. The providers contracted to deliver services in Victoria can be located by calling 13 38 73.
Wage Inspectorate Victoria
Wage Inspectorate Victoria investigates allegations of wage theft. They provide information via their website and through their Helpline:
Ph: 1800 287 287
Language help: 131 450
Fair Work Ombudsman
General information on pay and entitlements for apprentices and trainees is available from the Fair Work Ombudsman.